Broker setups
Carrier packets, W-9s, COIs and NOAs submitted and tracked.
Back Office Support
Trucking back office support and administration
Setups, packets, check calls, tracking updates and inbox coverage — done by people whose only job is doing them well.
- Dispatch desk response time
- Check-call compliance
- Owner admin hours returned
The short answer
What is back office support, and what do you actually get?
Back office support is everything that happens after the load is booked: documents chased, invoices raised, accessorials billed, collections worked. MSM Transit runs that inside the dispatch percentage rather than as an add-on, so a one-truck carrier gets the same paperwork discipline as a 30-truck fleet.
See what is included Box Truck dispatch Talk to a dispatcher
What this fixes
If any of this sounds like your operation, this service is for you.
These are the four problems carriers describe most often on the first call about back office support.
- Carrier packets filled out at 11pm
- Check calls missed and service scores dropping
- Broker emails buried and loads lost
- The owner is the bottleneck for every administrative task
What we measure
The numbers you see every Monday for back office support
A service you cannot measure is a service you cannot judge. These are on the written weekly scorecard from week one.
- Dispatch desk response time — measured across call, text and portal
- Check-call compliance — on time, every load
- Owner admin hours returned — what we took off your plate each week
The systems these numbers come out of — load intelligence, rate benchmarking, ELD and TMS integration — are set out on our technology page.
What is included
Exactly what you get with Back Office Support
No vague promises. This is the scope of work, item by item.
Check calls & tracking
Proactive updates to brokers and tracking apps, on their schedule.
Inbox management
A monitored dispatch inbox with defined response-time targets.
Document chasing
Missing PODs, lumper receipts and signed rate cons pursued until received.
After-hours coverage
Nights, weekends and holidays covered by a staffed desk.
Escalation protocol
A written path for breakdowns, detention and refusals — no improvisation.
What back office support fixes first
Stop running an office out of the driver seat.
Setups, packets, check calls, tracking updates and inbox coverage — done by people whose only job is doing them well.
Below is what changes in the first weeks, drawn from the same scope of work set out above — not a generic onboarding script.
- Broker setups. Carrier packets, W-9s, COIs and NOAs submitted and tracked.
- Check calls & tracking. Proactive updates to brokers and tracking apps, on their schedule.
- Inbox management. A monitored dispatch inbox with defined response-time targets.
- Document chasing. Missing PODs, lumper receipts and signed rate cons pursued until received.
This matters most if you run box truck, dry van or power only, where the difference between a good week and a bad one is usually decided before the load is ever accepted.
Most carriers who take this on also hand us billing & invoicing, documentation and factoring assistance within the first month — it is the same operation, and splitting it across vendors is where things get dropped.
If you would rather read before you call: The owner operator profit guide: what your cost per mile is really telling you, and Seven clauses in your factoring contract that quietly cost you money.
Get a quote
Ask us about back office support
A dispatcher replies within one business hour — usually much faster.
Questions
Back Office Support — straight answers
Do you work in our email domain?
Yes. We can operate from a dispatch@ address on your domain so brokers see one consistent company, not an outsourced vendor.
Works well with
Carriers usually pair this with
Billing & Invoicing
Same-day invoicing, disciplined collections and aging that never gets away from you.
Learn moreDocumentation
Rate confirmations, BOLs, PODs and permits captured, verified, indexed and retrievable in seconds.
Learn moreFactoring Assistance
Factor selection, rate comparison, clean submissions and dispute support — without the surprise fees.
Learn moreGo deeper
Equipment where back office support changes the numbers most
The same service, applied to the trailer type you actually run.
Box Truck dispatch
Regional and final-mile freight. Volume of loads matters more than size of loads — and that means constant board work.
Read onDry Van dispatch
The backbone of freight. Consistent volume, tight margins — which is exactly why negotiation and deadhead control decide profitability.
Read onPower Only dispatch
Low overhead, fast turns. The winning strategy is trailer availability and program relationships, not board scraping.
Read onFree dispatch audit
Ready to hand off back office support?
Book a free 20-minute audit. We will tell you honestly whether this service will move your numbers — and what it would cost.
- Reply within 1 business hour
- First load usually booked in 24 hours
- Cancel with 15 days notice, any time