Dedicated dispatcher
One named person who knows your truck, your home time and your lanes — plus a backup who is briefed on your account.
Truck Dispatch
Truck dispatch services that answer the phone at 3am
A named dispatcher, a documented lane strategy and a load board worked all day — so your wheels turn and your rate per mile climbs.
- Rate per mile
- Deadhead percentage
- Empty-to-booked time
The short answer
What is truck dispatch, and what do you actually get?
A truck dispatch service finds and negotiates your loads, handles broker setups and paperwork, and keeps your truck moving so you can drive. MSM Transit dispatches owner-operators and fleets across the US and Canada on a percentage of gross, with no forced dispatch and no long-term contract.
What this fixes
If any of this sounds like your operation, this service is for you.
These are the four problems carriers describe most often on the first call about truck dispatch.
- Trucks sitting on Friday afternoons because no one was working the board
- Rates accepted at whatever the broker offered first
- Deadhead miles nobody measured, let alone reduced
- Dispatchers juggling 40 trucks and answering none of them
What we measure
The numbers you see every Monday for truck dispatch
A service you cannot measure is a service you cannot judge. These are on the written weekly scorecard from week one.
- Rate per mile — against the market benchmark for the lane, every load
- Deadhead percentage — empty miles to pickup, measured on every load
- Empty-to-booked time — how long a truck sits between loads
The systems these numbers come out of — load intelligence, rate benchmarking, ELD and TMS integration — are set out on our technology page.
What is included
Exactly what you get with Truck Dispatch
No vague promises. This is the scope of work, item by item.
Pre-planned next load
Your next load is being worked before the current one delivers. Empty-to-loaded gaps are measured weekly.
Rate-first negotiation
Every load is negotiated against live market data. We do not accept the posted rate as the rate.
Credit screening
Broker credit, days-to-pay and factoring eligibility checked before you are committed.
Full paperwork flow
Rate confirmations, BOLs, lumper receipts and detention claims handled end to end.
No forced dispatch
Every load is offered. You approve before we book. Always.
What truck dispatch fixes first
Your truck should never sit because nobody picked up the phone.
A named dispatcher, a documented lane strategy and a load board worked all day — so your wheels turn and your rate per mile climbs.
Below is what changes in the first weeks, drawn from the same scope of work set out above — not a generic onboarding script.
- Dedicated dispatcher. One named person who knows your truck, your home time and your lanes — plus a backup who is briefed on your account.
- Pre-planned next load. Your next load is being worked before the current one delivers. Empty-to-loaded gaps are measured weekly.
- Rate-first negotiation. Every load is negotiated against live market data. We do not accept the posted rate as the rate.
- Credit screening. Broker credit, days-to-pay and factoring eligibility checked before you are committed.
This matters most if you run dry van, reefer or flatbed, where the difference between a good week and a bad one is usually decided before the load is ever accepted.
Most carriers who take this on also hand us broker negotiation, route planning and billing & invoicing within the first month — it is the same operation, and splitting it across vendors is where things get dropped.
If you would rather read before you call: Deadhead math: why a $3.10 load can pay less than a $2.60 load, and Six broker negotiation scripts that raise your rate without losing the load.
Straight answers on the questions this raises: How do I choose a truck dispatch service? Questions to ask before you sign and How much do truck dispatchers charge?
Get a quote
Ask us about truck dispatch
A dispatcher replies within one business hour — usually much faster.
Questions
Truck Dispatch — straight answers
Do you require a contract?
No long-term lock-in. We work week to week on a rolling agreement you can end with 15 days notice. Carriers stay because the numbers work, not because of a contract.
How do you charge?
A flat percentage of gross on booked loads only. Detention, layover, TONU and other accessorials are not commissioned — that pay is yours. If your truck does not run, you are not billed. No setup fees, no per-load surcharges.
Can I refuse a load?
Yes. We operate strictly on approved dispatch — you see the rate, lane and broker before anything is booked.
Works well with
Carriers usually pair this with
Broker Negotiation
Professional negotiators with live market data who raise the rate before the load is ever booked.
Learn moreRoute Planning
Lane strategy, HOS-aware trip plans and fuel-optimized routing that protect both the clock and the margin.
Learn moreBilling & Invoicing
Same-day invoicing, disciplined collections and aging that never gets away from you.
Learn moreGo deeper
Equipment where truck dispatch changes the numbers most
The same service, applied to the trailer type you actually run.
Dry Van dispatch
The backbone of freight. Consistent volume, tight margins — which is exactly why negotiation and deadhead control decide profitability.
Read onReefer dispatch
Temperature-controlled freight pays more and demands more. Continuous monitoring, pre-cool discipline and claim-proof paperwork.
Read onFlatbed dispatch
Steel, building materials and machinery. Securement knowledge and tarp pay negotiated as a line item, not an afterthought.
Read onFree dispatch audit
Ready to hand off truck dispatch?
Book a free 20-minute audit. We will tell you honestly whether this service will move your numbers — and what it would cost.
- Reply within 1 business hour
- First load usually booked in 24 hours
- Cancel with 15 days notice, any time